Privacy Policy

Last updated: May 5, 2025

This Privacy Policy explains how Edenrue ("the Website", "we", "us", or "our") collects, uses, and discloses your personal data when you visit www.edenrue.com (the "Website"), use our services, make a purchase, or otherwise interact with us in connection with the Website (collectively referred to as the "Services").
"You" and "your" refer to you as a user of the Services, whether you are a customer, a visitor of the Website, or any other individual whose data we process under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed — for example, to comply with legal changes or to adapt to internal processes.
The most current version will always be published on this Website. The date of the last update is shown above.

What Personal Data We Collect and How We Use It

1. Data You Provide Directly

When you use our Services, we collect the following data:

  • Contact details: Name, address, phone number, email address
  • Order details: Shipping and billing address, payment confirmation
  • Account details: Username, password, security questions
  • Shopping behavior: Products viewed, wishlists, reviews
  • Customer support communication: Content of inquiries or complaints

Certain features of the Website may not function without this information.

2. Automatically Collected Usage Data

When you visit our Website, we automatically collect certain technical information ("Usage Data"), such as:

  • Your IP address
  • Device type, operating system, browser type
  • Website usage information
  • Settings and interactions in your customer account

3. Data from Third Parties

We may also receive personal data from third parties, including:

  • Shopify as our hosting and e-commerce provider
  • Payment processors (e.g. Stripe, PayPal) for handling payments
  • Analytics and marketing tools (e.g. Google Analytics)

These third parties process data in accordance with their privacy policies and this Privacy Policy.
Note: For details on Shopify cookies, visit: https://www.shopify.com/legal/cookies

How We Use Your Personal Data

Contract Fulfillment & Service Provision

  • Processing orders, shipping, and returns
  • Payment handling
  • Customer account management
  • Responding to support inquiries
  • Using features within your customer account

Marketing & Advertising (With Consent)

  • Sending offers via email, SMS, or postal mail
  • Personalized advertising on our website or through our marketing partners

This processing is carried out in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We only use your personal information for direct marketing purposes with your express or implied consent, and you can opt out of receiving marketing communications at any time by following the unsubscribe link in our messages or by contacting us directly.

Security & Fraud Prevention

We also process your data to detect and prevent fraudulent activity based on our legitimate interests.

Cookies

Our Website uses cookies to:

  • Store your user settings
  • Improve usability
  • Analyze user behavior
  • Personalize content and advertising

You can disable cookies in your browser settings at any time. Please note that disabling cookies may limit functionality on our Website.

Sharing of Personal Data

We only share your data in the following cases:

  • With service providers (e.g. logistics, IT, payment processors)
  • With analytics and marketing partners to improve our offering
  • With affiliated companies within our group
  • When legally required (e.g. cooperation with authorities)
  • In the event of a business transfer (e.g. sale or merger)
  • With your explicit consent

Third-Party Websites & External Links

Our Website may contain links to other websites. We are not responsible for their content or privacy practices. Please review their respective privacy policies.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe your child has provided personal data to us, please contact us so we can delete it.

Data Security & Retention

We implement technical and organizational security measures to protect your data from loss, misuse, and unauthorized access.

Retention Period

  • In accordance with legal retention obligations
  • As long as necessary for contract fulfillment
  • For the duration of your account or your consent

Your Rights Under GDPR

Depending on your residence, you may have the following rights:

  • Access to stored personal data
  • Correction of inaccurate data
  • Erasure (“right to be forgotten”)
  • Restriction of processing
  • Objection to data processing
  • Withdrawal of prior consent
  • Data portability
  • Complaint to a data protection authority

To exercise any of these rights, contact us using the details provided below.

Complaints

If you have concerns about how we process your data, please contact us directly.
If you are not satisfied with our response, you have the right to file a complaint with a data protection authority.

International Data Transfers

If you reside outside Australia, please note that your data may be transferred to Australia, where our systems and service providers are located. In such cases, we ensure that appropriate safeguards are in place in accordance with the Australian Privacy Act 1988 (Cth) and applicable international data protection standards. By using our services, you consent to the transfer of your data to Australia.

Contact

Edenrue
23 Shepherd St, Marrickville NSW 2204
Australia
Mail: info@edenrue.com
Telephone: ‎+31 6 85443598
Customer Service: Monday – Friday, 9 AM – 5 PM (GMT+10)